Questions we get a lot.
What does pre-order mean here?
Most 30th Celebration products have not been released yet. The set launches in waves between 16 September and 4 December 2026. A pre-order reserves your copy from our allocation. Your card is charged when you place the order, and we ship as soon as the product reaches us on release day. Every pre-order listing shows its own release date at the top.
What if the release date slips?
Release dates come from The Pokémon Company and occasionally move. If a date changes, or if we cannot ship within 30 days of the date shown on the listing, we email you and you can cancel for a full refund. You do not have to chase us for it.
Can I cancel a pre-order?
Yes. Any pre-order can be cancelled for a full refund at any point before it ships, for any reason. Email support@sealednshipped.com with your order number.
What if I order a pre-order and an in-stock item together?
The whole order ships together on the pre-order date. If you want the in-stock items sooner, place a separate order or email us and we'll split the shipment.
Is your sealed product actually sealed?
Yes, and we're specific about what that means. Everything in the Sealed Product collection comes through authorized distribution. We don't buy from secondary marketplaces or liquidation pallets, we don't weigh boxes, and we don't search product. If something has been opened, it isn't listed as sealed. Full detail on our Authenticity page.
Can I verify a graded card before I buy it?
Please do. Every graded listing includes its certification number. Run it through PSA, BGS, CGC, or SGC's own lookup tool and confirm it matches what we've shown. We photograph graded cards so the label and cert number are readable.
Is the photo the actual item?
For graded cards, singles, and collectibles, yes, always. Stock photos are only used for sealed product where every unit is identical, and we say so on the listing.
How fast do in-stock orders ship?
Same business day if you order before 2:00 PM ET, next business day otherwise. Tracking is emailed automatically when the label is created. Pre-orders ship on their release date.
Do you insure high-value orders?
Orders of $250 or more ship insured with signature confirmation required, automatically, at our cost. It's not an upsell and you can't opt out of it.
What if my package arrives damaged?
Email us before doing anything else and keep all the packaging. We file the carrier claim ourselves and make you whole. You shouldn't be the one arguing with a shipping company.
Can I return something?
Sealed and unopened items can be returned within 30 days. Opened sealed product can't be returned, for reasons that are probably obvious. Anything that's not authentic or not as described comes back for a full refund with no time limit at all. Details on our Refund Policy.
Do you guarantee a raw card will grade well?
No, and be skeptical of anyone who does. We describe condition conservatively and photograph front and back, but grading companies disagree with each other constantly. We guarantee the card is what's pictured in the condition described. We can't guarantee what a third party will think of it.
Do you ship internationally?
To select countries, yes. You're responsible for your own country's duties and import taxes, which aren't charged at checkout and which we can't estimate or waive. Check your import rules first, especially for sealed product.
Do you buy collections?
Sometimes. Email us with what you have, ideally with photos, and we'll tell you honestly whether we're the right buyer or whether you'd do better elsewhere.
Can I get more photos before buying?
Yes. Ask for any angle or any specific corner and we'll send it. It's a reasonable thing to want and it costs us two minutes.
Who am I actually buying from?
Sealed N Shipped is operated by Crystal Roots LLC, a small US-based business. Emails to support@sealednshipped.com are read and answered by a person, usually same day.